


Support Desk
On September 1, 2020, the industry says good-bye to 2-year public SSL/TLS certificates. Going forward Certificate Authorities (CA) can only issue public DV, OV, and EV certificates with a maximum validity of 398 days (approximately 13 months).
To prepare for this industry change, our partner CAs - DigiCert, GeoTrust, Sectigo and PositiveSSL - will stop issuing 2-year public SSL/TLS certificates on August 27, 2020 5:59 pm MDT (23:59 UTC).
Additionally, the CAs will implement a 397-day maximum validity for all public DV, OV, and EV SSL/TLS certificates. This is a safeguard to account for time zone differences to avoid issuing a public SSL/TLS certificate that exceeds the new 398-day maximum validity requirement.
This industry change does not affect these types of certificates:
To prepare for these changes and make sure you get needed 2-year public SSL/TLS certificates before the August 27 deadline:
For pending public SSL/TLS certificate orders with a validity greater than 397 days:
This change doesn’t affect your active 2-year certificates issued before August 28, 2020. These certificates will continue to be trusted until they expire.
For example, on August 10, 2020, you purchase a 2-year OV SSL/TLS certificate. We issue the certificate on August 12, 2020. When the certificate nears its expiration date, instead of renewing it with another 2-year SSL/TLS certificate, you’ll need to renew it with a 1-year certificate.
The shortened maximum certificate lifecycle period of 397 days will impact public 2-year SSL/TLS certificates when reissued or duplicated.
The following types of actions require you to reissue a certificate:
After the August 27 deadline, 2-year public SSL/TLS certificates reissues and duplicates will have a maximum validity of 397 days. This means some reissued certificates will expire before the order expires.
To use the remaining validity included with the order, reissue your certificates during the order's final 397-day period. You may request reissues with a validity of up to 397 days or the expiration of the order, whichever is soonest.
On August 1, 2020 (before the August 27 deadline), we issued your 2-year multi-domain certificate—this is the original certificate.
This certificate:
On November 1, 2020 (new 397-day maximum validity change implemented), you reissue the certificate.
This reissued certificate:
On January 1, 2021, you reissue the certificate.
This reissued certificate:
On April 1, 2022, you reissue the certificate a last time.
This reissued certificate:
If you need to reissue a 2-year public SSL/TLS certificate and have questions about what to expect when the certificate is reissued, please contact your account representative or our Support team before you reissue it.
Please contact our support team if you have any additional problems or questions.