IMPORTANT NOTICE! As of July 22, 2010 GeoTrust has updated its public root certificate authorities (CAs) from 1024-bit RSA keys to 2048-bit RSA keys. As part of this change, GeoTrust will employ the use of an intermediate certificate authority to sign all SSL certificates – an industry best practice. As of now all GeoTrust SSL certificates issued will be signed by an intermediate certificate that chains to a secure 2048-bit off-line Root CA. Learn more about GeoTrust's 2048 bit Root Migration.

Support Resources

• SSL Certificate Installation Checker
• Certificate Reissues and Replacements
• Generate CSR
• About the CSR
• SSL Certificate Installation
• GeoTrust Site Seals
• How to Use Your SSL Certificate
• Knowledge Base Archives
• Cancellations and Refunds
• Moving SSL Certificates Between Windows IIS Servers
• How to Import an Intermediate Certificate in IIS
• How to Change IIS Key Size for SSL certificate Renewal
• How to install the GeoTrust Cross Root on Windows servers

Reissue Your Certificate

• Certificate Reissues and Replacements

Contact Support

You can open a support ticket simply by emailing sslsupport@geocerts.com Be sure to include the following details:

1. Order ID
2. Certificate Domain Name
3. Your Contact Info
4. Your Web Server Software (e.g., IIS 5, Apache 2)
5. Detailed Problem Description

Important: Please provide as much detail as possible and Include any error messages you may have received. The more we know the faster we'll be able to assist you.

Telephone/Fax