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IMPORTANT NOTICE! As of July 22, 2010 GeoTrust has updated its public root certificate authorities (CAs) from 1024-bit RSA keys to 2048-bit RSA keys. As part of this change, GeoTrust will employ the use of an intermediate certificate authority to sign all SSL certificates – an industry best practice. As of now all GeoTrust SSL certificates issued will be signed by an intermediate certificate that chains to a secure 2048-bit off-line Root CA. Learn more about GeoTrust's 2048 bit Root Migration.

Support Resources

Reissue Your Certificate

Contact Support

You can open a support ticket simply by emailing sslsupport@geocerts.com Be sure to include the following details:

  1. Order ID
  2. Certificate Domain Name
  3. Your Contact Info
  4. Your Web Server Software (e.g., IIS 5, Apache 2)
  5. Detailed Problem Description

Important: Please provide as much detail as possible and Include any error messages you may have received. The more we know the faster we'll be able to assist you.

Telephone/Fax

Toll Free Support: (800) 892-7095
International: (404) 424-9753
Fax: (404) 745-0157
Fax: (858) 300-5306 (True BusinessID documents)
Hours: 9:00AM-9:00PM Mon-Fri Eastern

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